Airtel. You. Had. One. Job.
1. On Monday afternoon, Twitter India’s head of news discovered that his Airtel phone wasn’t working in Lucknow, so he reached out for help.
Raheel Khursheed @Raheelk Follow
.@airtel_presence Why isn"t my phone working on roaming in Lucknow?
2. And Airtel went out of their way to suggest literally the single least helpful plan of action.
Bharti Airtel India @Airtel_Presence Follow
@Raheelk Hi! We are sorry for the inconvenience caused. Please DM your contact number, we"ll call you to discuss. Regards, Vibhuti
3. Which Raheel very politely pointed out.
Raheel Khursheed @Raheelk Follow
.@Airtel_Presence I am sorry, how can I call you to discuss this issue if my phone isn"t working?
After this absurd interaction, Raheel messaged Airtel an alternate phone number (to his hotel) and Airtel called him to say they’re working on getting his issues resolved.
5. In the meantime, BuzzFeed reached out to Raheel for comment on his experience, and he has one word of advice for us all:
Read more: http://buzzfeed.com/regajha/this-short-twitter-conversation-between-airtel-and-a-custome
This Short Twitter Conversation Between Airtel And A Customer Will Make You Laugh Out Loud
airtel, India, keep calm and tweet on, Twitter
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